Video Doorbell Not Recording to Library

[Twl]

I was told by the Arlo Webstore Team that if I upgrade to a VMB 4000 base station that it would support capturing video into the Library.  I went and bought a VMB4000 and it turns out that I actually need a VMB4540 or VMB5000, according to Arlo Tech Support,  in order to capture and view videos in the Library.  I have a copy of the chat with Arlo Webstore Team where they confirm to me that a VMB4000 will work.  I am now stuck with a base station that Arlo recommended that actually does not do what I need it to do.  I need someone from Arlo Customer Satisfaction to contact me for resolution.  Tech Support said that they could not help me.

[Twl]

Forgot to state that I am trying to capture video to the Library from my video doorbell.  Sorry.

[cschulman]

I've had the Video Doorbell for about 5 months now. As of last week, my recording from the doorbell have stopped saving to my library.

I am running and always have been running a VMB4000r3 base station.

Something has changed and they chose the easy way and saying buy a new one. It has to be a software issue on their end.

[jguerdat]

The VMB4000 does indeed support local recordings. However, unlike the 4540 and 5000 hubs, you have to safely eject the drive for viewing on a computer - the app can't access the videos. Can you return the 4000?

As for not recording, tell us more about the drive (size is important here - has to be 16GB or greater) and what you see when navigating the local storage settings. Have you reformatted the drive using the base? Have you tried a different drive?

[Twl]

Hi - I forgot to clarify in my initial post that the issue is ability to view recordings in the Library.  Having to remove the USB drive and use a computer to view is useless to me.  After Arlo people told me that a VMB4000 would work (I have this in writing) and it didn’t work,  they are saying oops, you need a VMB4540.  I can’t return it because I was forced to buy from a private party because even The Arlo website has ZERO base units of any model available.  Arlo needs to take care if their mistake on this.

At this point I am hesitant to trust them when they tell me a VMB4540 will work.

[jguerdat]

I have a 4540 and I can view local recordings on the app with no issue. Others here also report this.

[Twl]

Thank you!

[Tineke_C]

If it helps at all, I just got off the phone w/ customer service, as my video doorbell had stopped saving to my Smart subscription (unbeknownst to me , 2 months ago!).  Turns out my plan had been cancelled back in January, even though my phone App says I was subscribed.  I'm not sure why.  I think they have a glitch w/ their accounts / plans / payments -- this is the second time in the past few months this has happened.  Anyhow, when I resubscribed, it's all working.  That may be a temporary band-aid  in the overall suckiness of this stupid Arlo video doorbell.