I was told by the Arlo Webstore Team that if I upgrade to a VMB 4000 base station that it would support capturing video into the Library. I went and bought a VMB4000 and it turns out that I actually need a VMB4540 or VMB5000, according to Arlo Tech Support, in order to capture and view videos in the Library. I have a copy of the chat with Arlo Webstore Team where they confirm to me that a VMB4000 will work. I am now stuck with a base station that Arlo recommended that actually does not do what I need it to do. I need someone from Arlo Customer Satisfaction to contact me for resolution. Tech Support said that they could not help me.
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I've had the Video Doorbell for about 5 months now. As of last week, my recording from the doorbell have stopped saving to my library.
I am running and always have been running a VMB4000r3 base station.
Something has changed and they chose the easy way and saying buy a new one. It has to be a software issue on their end.
The VMB4000 does indeed support local recordings. However, unlike the 4540 and 5000 hubs, you have to safely eject the drive for viewing on a computer - the app can't access the videos. Can you return the 4000?
As for not recording, tell us more about the drive (size is important here - has to be 16GB or greater) and what you see when navigating the local storage settings. Have you reformatted the drive using the base? Have you tried a different drive?
If it helps at all, I just got off the phone w/ customer service, as my video doorbell had stopped saving to my Smart subscription (unbeknownst to me , 2 months ago!). Turns out my plan had been cancelled back in January, even though my phone App says I was subscribed. I'm not sure why. I think they have a glitch w/ their accounts / plans / payments -- this is the second time in the past few months this has happened. Anyhow, when I resubscribed, it's all working. That may be a temporary band-aid in the overall suckiness of this stupid Arlo video doorbell.