Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2025-03-24 11:27 AM
  • 52 Views
  • 0 Likes
  • 2 In Conversation
kakmese
Follower
Follower
‎2025-03-24 11:27 AM

Hello. I activated the device but I can't buy a subscription for cloud recording. It is stuck on this screen. I tried it on many devices such as phones and computers but it is unsuccessful. Does anyone know the reason?

IMG_4591.png

 

Labels:
0 Likes
Reply
Message 1 of 2
Views icon 52
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-03-25 11:58 AM

Can you try closing all the open windows on your phone. Restart the phone and then try to purchase the subscription again?

0 Likes
Reply
Message 2 of 2
Views icon 35
Discussion stats
  • 1 Reply
  • ‎2025-03-24 11:27 AM
  • 53 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.