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I have a support case #41718380.
This has to do with my video doorbell not recording locally (my cameras do)
In order to test if the doorbell is recording to the cloud, I tried to sign up for my free trial.
I think I need an "Arlo Smart Code"
I'm hoping a moderator will PM me with that code.
Thank You
Mike
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Thank You for the assistance.
My trial subscription has been activated and my video doorbell is recording to my local storage.
Mike
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Sandymike,
There is no code to apply for the trial. The trial should be added to your account automatically when you first install the doorbell.
I will escalate your support ticket and request an update on it's status.
JamesC
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Medic_dbram,
I've opened and escalated a ticket for the issue you're experiencing. An agent will reach out to you with an update as soon as possible.
JamesC
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Thank You for the assistance.
My trial subscription has been activated and my video doorbell is recording to my local storage.
Mike
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James- I haven't heard anything about activating my 3-month trial for the new video doorbell. Thanks
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