Arlo|Smart Home Security|Wireless HD Security Cameras
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Sandymike
Aspirant
Aspirant

I have a support case #41718380.

This has to do with my video doorbell not recording locally (my cameras do)

 

In order to test if the doorbell is recording to the cloud, I tried to sign up for my free trial.

 

I think I need an "Arlo Smart Code"

 

I'm hoping a moderator will PM me with that code.

 

Thank You

Mike

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Sandymike
Aspirant
Aspirant

Thank You for the assistance.

My trial subscription has been activated and my video doorbell is recording to my local storage.

 

Mike

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JamesC
Community Manager
Community Manager

Sandymike,

 

There is no code to apply for the trial. The trial should be added to your account automatically when you first install the doorbell.

 

I will escalate your support ticket and request an update on it's status.

 

JamesC

Medic_dbram
Aspirant
Aspirant
I too can’t activate my subscription. I have had Pro 2 cameras and added the doorbell last week and now stumbled across this post when searching online for the issue.
JamesC
Community Manager
Community Manager

Medic_dbram,

 

I've opened and escalated a ticket for the issue you're experiencing. An agent will reach out to you with an update as soon as possible.

 

JamesC

Sandymike
Aspirant
Aspirant

Thank You for the assistance.

My trial subscription has been activated and my video doorbell is recording to my local storage.

 

Mike

Medic_dbram
Aspirant
Aspirant

James- I haven't heard anything about activating my 3-month trial for the new video doorbell.  Thanks

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