Unable to activate my 3 month trial of Arlo Smart for my new video doorbell.

[Sandymike]

I have a support case #41718380.

This has to do with my video doorbell not recording locally (my cameras do)

In order to test if the doorbell is recording to the cloud, I tried to sign up for my free trial.

I think I need an "Arlo Smart Code"

I'm hoping a moderator will PM me with that code.

Thank You

Mike

[JamesC]

Sandymike,

There is no code to apply for the trial. The trial should be added to your account automatically when you first install the doorbell.

I will escalate your support ticket and request an update on it's status.

JamesC

[Medic_dbram]

I too can’t activate my subscription. I have had Pro 2 cameras and added the doorbell last week and now stumbled across this post when searching online for the issue.

[JamesC]

Medic_dbram,

I've opened and escalated a ticket for the issue you're experiencing. An agent will reach out to you with an update as soon as possible.

JamesC

[Sandymike · Accepted solution]

Thank You for the assistance.

My trial subscription has been activated and my video doorbell is recording to my local storage.

Mike

[Medic_dbram]

James- I haven't heard anything about activating my 3-month trial for the new video doorbell.  Thanks