Traditional Chime setting missing

[SCE303]

I am attempting to install an essential wired doorbell (#AVD1001) with a traditional chime. I do not hear my existing chime when I press the new doorbell. I checked the wiring and documentation and found that I need to check the "Traditional Chime" property in the doorbell settings. I cannot find this setting. I have tried both the Android Arlo Secure and web apps.

[StephenB]

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@SCE303 wrote:

I am attempting to install an essential wired doorbell (#AVD1001) with a traditional chime. I do not hear my existing chime when I press the new doorbell. I checked the wiring and documentation and found that I need to check the "Traditional Chime" property in the doorbell settings. I cannot find this setting. I have tried both the Android Arlo Secure and web apps.

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Do you see "Library" at the bottom of your app page?  Or do you see "Dashboard" and "Feed"?

[SCE303]

Hi,

Dashboard and Feed on both the Android Arlo Secure app and the Arlo Web Portal.

[jguerdat]

You may need to remove the doorbell from your account and set it back up again, being sure to select the appropriate option when asked about existing traditional chimes. I don't think it can be configured after the fact.

[SCE303]

Hi,

OK, I will try that and let you know. Thanks