THEY WON'T STOP BILLING ME- NO customer service

[RNBelinda]

We have moved and have gone to the settings in the app, on the Arlo webpage, everywhere you can think of.  There is no subscription showing for our video doorbell.  We did pay the $7.99 a month to have our doorbell access.  We have moved and no longer have the doorbell, yet we still keep getting this amount drafted from our account.  I have NO WAY to stop this or reach someone who will stop this debit from happening.  HELP.  I'm about to report them to the Better Business Bureau.  It should not be this hard to get customer service to stop them from billing me.  

[mpaquette70]

Cancel the card linked to the subscription?

[StephenB]

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@mpaquette70 wrote:

Cancel the card linked to the subscription?

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Disputing the charge with the credit card company would help.

I'm tagging the mods - @JamesC , @ShayneS , @BrookeN - to call their attention to @RNBelinda's issue. 

[ShayneS]

Hi @RNBelinda 

I have escalated this for you and Support will be reaching out to you as soon as possible. I have provided your escalation number here: 44126798

[pjgroff1]

I have no idea what my user name was but I am tired of paying for something I don't want. I have tried to cancel since

Dec of 2023, and yet cannot find a way that will allow me to stop pay.

I want it stopped ASAP

[StephenB]

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@pjgroff1 wrote:

cannot find a way that will allow me to stop pay.

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Dispute the charge with your credit card company.

[ShayneS]

Hi @pjgroff1 

I sent you a private message yesterday, did you happen to receive my message?

Thanks 

[RolArd]

I am having the same issue.  My doorbell (AVD1001) is not working.  In addition, my cell phone number has changed and there seems to be no way to update it to my new number.  I am being charged $8.47 per month for service that I am not receiving!  The credit card company says they can do nothing and I do not want to cancel this card if not necessary.  

[StephenB]

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@RolArd wrote:

 I am being charged $8.47 per month for service that I am not receiving!  The credit card company says they can do nothing and I do not want to cancel this card if not necessary.  

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Did you contact Arlo support?  Use the support center in the app, don't google for a phone number.