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[JJW2]

Anyone have issues with their payment info for the subscription? My free trial ends this weekend so I went to sign up for 1 camera plan (we only have the doorbell) and it won't accept my credit card. The person on the chat for help couldn't help me and told me I need a certified letter from my bank saying all the information I am entering is correct. I don't have the time for this for a doorbell! This is such a joke and wondering if others have had issues. Thanks

[jguerdat]

No joking here. I've found that if I need to re-enter any information I have to re-enter the card number as if it's not remembered. What card is it (Visa, etc.)?

[JJW2]

Its Visa and I have re-entered multiple times from multiple devices. This is so frustrating! 

[JamesC]

JJW2,

What is the error message you are receiving? What exactly does it say?

JamesC

[JJW2]

It says "Your credit card information does not match bank records. Please enter the card holder name and billing address that's associated with this credit card" 

[JamesC]

JJW2,

All of the information entered must be identical to what appears on your bank statement for this card. Otherwise, you will receive that error message.

Have you tried using a different card to see if you still experience the same behavior?

JamesC

[JJW2]

All of the info is correct... everything matches!

This is the only card I have

[JamesC]

JJW2,

If you're receiving that specific error, a piece of information is not matching the credit card account. Verify with your bank that the information that you are entering is exactly what is stored as your credit card information.

JamesC

[JJW2]

Hi James,

I have done this and they have said that everything is correct. 

[JJW2]

And in looking though the community questions and answers I am not the only one that has this issue! 

[JamesC]

JJW2,

I've escalated your support ticket and requested a status update. An agent will reach out to you with more information as soon as possible.

JamesC