Snapshot not video

[Rhona]

Since I charged my doorbell it’s only taking snapshots- it’s not on low power mode… any ideas please?

[BrookeN]

Make sure that under modes your device rules show to take a video and not just a snapshot. 

[Mneel73]

I am having the exact problem after charging my doorbell. I checked the rules under mode and it’s on record. I checked all other settings. Any other advice? Very frustrating.