Canceled Subscription but continued to be charged

[meyer2ay]

I canceled my subscription with Arlo, but still getting charged. Cannot get a hold of them without an active subscription. How do I get refunded?

[BrookeN]

I have reached out to support regarding the charges you are still receiving after cancellation. Support will be reaching out to you as soon as possible. 

[rcarson]

Same happening here. I made my own separate post. Hopefully someone can reach out. 

[Edinburgh_lad1]

This has been happening for some time, and even though Arlo is aware, it is continuing to happen. 

You should contact your bank/credit card company to report this and to seek their advice - if you can demonstrate to them that you ended the subscription and that there was no notice period, they'll advise you on what to do. You should also report this to your local Trading Standards office (in the UK, equivalent elsewhere).

[BrookeN]

@rcarson Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

@rcarson thank you for providing that information, I did reach out to support regarding the charges you are still receiving. They will be reaching out to you as soon as possible.