Canceled Subscription but continued to be charged
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I canceled my subscription with Arlo, but still getting charged. Cannot get a hold of them without an active subscription. How do I get refunded?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have reached out to support regarding the charges you are still receiving after cancellation. Support will be reaching out to you as soon as possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same happening here. I made my own separate post. Hopefully someone can reach out.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This has been happening for some time, and even though Arlo is aware, it is continuing to happen.
You should contact your bank/credit card company to report this and to seek their advice - if you can demonstrate to them that you ended the subscription and that there was no notice period, they'll advise you on what to do. You should also report this to your local Trading Standards office (in the UK, equivalent elsewhere).
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@rcarson Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@rcarson thank you for providing that information, I did reach out to support regarding the charges you are still receiving. They will be reaching out to you as soon as possible.
-
alarm
1 -
Amazon Alexa
1 -
Arlo Mobile App
283 -
Arlo Secure
1 -
Arlo Smart
143 -
Arlo Ultra
1 -
Arlo Video Doorbell
6 -
AVD1001-100NAS
1 -
Before You Buy
282 -
Doorbell
1 -
Dépannage
1 -
Features
341 -
Installation
583 -
Motion Detection
9 -
Online and Mobile Apps
12 -
Service and Storage
12 -
Troubleshooting
1,503 -
Videos
15
- « Previous
- Next »