Arlo|Smart Home Security|Wireless HD Security Cameras

Select Events fuction error on App

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Pat_North_Oaks
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Running App Version 6.3.8 (10040). iPhone16 ProMax iOS 18.6.2. Arlo Home Plus subscription. 

Yesterday I was in the Feed function reviewing the week's clips. Using the 'Select Events' function I clicked on the button for all of the Saturday events and deleted them after reviewing them. No problem. There were a series of clips I wanted to save from Friday (a trespasser on our property). For Friday, continuing in the Feed I scrolled past all the Friday events and then reviewed the Thursday events. When I scrolled back to the top of the Thursday events and clicked on the 'select all' button at the top of the displayed Thursday events and hit delete, nothing happened. The Thursday events were still there. I then realized the 'select all' button I had hit was the FRIDAY select all even though it was at the BOTTOM of the series of Friday clips. 

And, I have now learned that once you hit the delete button, the clips are gone forever even when its the Arlo App that screwed up. 

 

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Pat_North_Oaks 

 

I want to ensure I fully understand the symptom you’re experiencing with the “Select All” function in the Feed when deleting events. Could you try to replicate the behavior using older, unwanted recordings and provide a screen recording of the process?

 

Please note that once recordings are deleted, they cannot be recovered.

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