Secure app "Chime Setting" in the app is gone

[Johny_1234]

I have the wired doorbell and just updated to the latest version of the secure app, it fixed some issues I was having, but now the "Chime Setting" in the app is gone. Is anyone else experiencing the same issue? 

[jguerdat]

Do you have an Arlo chime or are you using an existing one?

[LynchedHangman]

I recently installed the Arlo wired doorbell and I am having the issue of my existing doorbell chime doesn't get triggered. All other functions of the doorbell work and I have checked that the power kit is not in bypass and wires are secured. The last thing is to check the "chime setting" in the app. Problem is that setting choice doesn't exist on the mobile or PC version of the app. Anyone know what to do here?

[StephenB]

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@LynchedHangman wrote:

The last thing is to check the "chime setting" in the app. Problem is that setting choice doesn't exist on the mobile or PC version of the app. Anyone know what to do here?

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Do you see "Library" at the bottom of the app page?  Or do you see "Feed" and "Dashboard" instead?

If you see "Library", then 

1. Select Settings
2. Select My Devices
3. Choose the doorbell

There is "mechanical chime" setting on that page.

[LynchedHangman]

The app shows "feed" and "dashboard" on my app. I have an android and also looked on the PC version. Neither one has the mentioned settings. Is this a recent update issue that erased the setting from the app?

[StephenB]

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@LynchedHangman wrote:

The app shows "feed" and "dashboard" on my app. I have an android and also looked on the PC version. Neither one has the mentioned settings. Is this a recent update issue that erased the setting from the app?

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I'm not using feed, but @jguerdat is.

What steps are you using to get to the settings?  I believe that in the app 

1. starting with "Devices"
2. tapping on the ... in the upper right
3. selecting the settings wheel next to the doorbell

should get you to the same settings page.  

Maybe try posting a screenshot of what you see there.

[LynchedHangman]

You are correct with the method to get to the settings. There is no setting for adjusting the type of chime. It has a spot to add an arlo chime. When clicking on that it goes through a setup process specific to arlo chimes. The screenshot shows every setting in the menu aside from video/audio settings and my network connection. (audio settings only has volume and mic. settings) 

[jguerdat]

This may be due to not having an Arlo chime paired. You're using a traditional chime (existing one), right? The Chime Settings are for the Arlo chime and consists of the melody to play on the Arlo chime as well as the volume. It has nothing to do with the traditional chime which is going to play whatever it plays.

[StephenB]

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@jguerdat wrote:

This may be due to not having an Arlo chime paired. You're using a traditional chime (existing one), right? The Chime Settings are for the Arlo chime and consists of the melody to play on the Arlo chime as well as the volume. It has nothing to do with the traditional chime which is going to play whatever it plays.

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I think his problem is that he can't enable the traditional chime - nothing to do with an Arlo chime.

@LynchedHangman - you might need to remove the doorbell from the account, and add it back to configure this.