Received a white doorbell instead of a black doorbell for replacement

[DCS06]

Received a black wired video doorbell for Christmas, within a week video camera failed. Contacted support who determined it needed to be replaced.  Gave options to return, send broken doorbell back then they would sent replacement for free or I could pay to have it shipped next day or two day and then I could send the broken doorbell back.  I chose next day for $29.  Received the next day but they sent a white doorbell which is the wrong color.  Arlo will not send me the correct black door bell until I send back the white replacement doorbell.  Isn't this ridiculous?  I paid to have it shipped overnight and Arlo sent the wrong one.  You would think they would make good on their mistake and send the correct replacement and not make the customer wait.  Any advice?  

[JamesC]

DCS06,

I've reviewed your support ticket and it appears this issue has already been escalated. Please refer to your open support ticket for further status updates.

JamesC