No QR Code and will not connect

[Davidjrjr89]

I just received a replacement Arlo Video Doorbell and I still cannot get my camera to connect. I cannot get a QR to come up. I have reset the camera, moved it closer to the router, and reset my router. I have a VMB 3500r4 router with the most up to date software. I’m at a loss and ready to sell all of my Arlo product.

[JamesC · Accepted solution]

Davidjrjr89,

Arlo Video Doorbell is not compatible with the VMB3500 Arlo Base Station, see here: Do I need an Arlo base station to use the Arlo Video Doorbell?

Alternatively, the doorbell can be synced directly to your home router, for more information on how you can do this, take a look here: How do I connect my Arlo device directly to my WiFi router?

JamesC