Night Vision Recordings in library not viewable from App

[flairgun]

I have an issue with the night vision recordings which get stored in the library, but only when viewing from the app.  I can live-stream the night-vision feed from the doorbell in the app just fine. I can also view the night-vision recordings on my laptop just fine, but whenever I try to view a night-vision recording from the app, they look like the below image.

It's inconvenient to not be able to check from the app, anyone got a solution to this? I tried playing with video settings, no change.

I have good wi-fi and internet connectivity, no issues with any other streaming apps on my phone, for instance.

[jguerdat]

Can't say why that's happening but the first step is always to reboot the phone and reinstall the app. What phone and OS version?

[flairgun]

Reboot/re-install, no change.

iPhone 12 Pro running 15.6.1

Doorbell FW is  1.14.0.0_1189_4e1d685_817336

[Dannybear]

As a thought, had the iPhone updated it’s firmware recently?

[flairgun]

Not since the doorbell has been installed a few weeks ago, no. This has been like this since install.