New Arlo Doorbell when answered defaults back to the phone home screen.

[Deedub]

Hi all,

Looking for advice re new Arlo Doorbell. Everything works fine when all devices are connected to the home wifi network.

However during testing I disconnected my iPhone 8 (ios13) from wifi and had it running using 4g. 
When doorbell is pressed the phone rings but when answered does not open the arlo app: it defaults back to the phone home screen.

Is there a setting I am missing somewhere? Maybe within the iPhone settings rather than arlo settings?

Any help appreciated, thank you. 

[jguerdat · Accepted solution]

Have you tried rebooting the phone and reinstalling the app?

[JamesC]

Deedub,

Check your phones settings to make sure the correct permissions are enabled: 

For iOS:
Navigate to phone “Settings”
Scroll down to “Privacy”
Select “Camera”
Ensure that the Arlo app has permissions enabled
                Select “Microphone”
                Ensure that the Arlo app has permissions enabled
 
For Android:
Navigate to phone “Settings”
Select “Apps”
Scroll down to “Arlo”
Ensure that the Arlo app has “Camera”, “Microphone” and “Phone” permissions granted

JamesC
 

[Deedub]

That seems to have made a difference: thank you.

[Deedub]

In ios The Privacy settings associated with "Camera" are for the phone camera, not Arlo.

Microphone: Arlo is listed as an option and was enabled.

Uninstalling & reinstalling seems to have helped. Will need to verify this is stable, though.