My Wired Video Doorbell ADV-1001-100NAS was deleted from my account and I can’t re-add it.

[Hydepark45208]

I’ve tried adding it through the app, but the app doesn’t show anything to add.  I’ve been searching for the Support phone number for my subscription but it doesn’t have one listed (although they are charging me for it anyway)!

Model:  AVD1001 - 100NAS

Hardware:  AVD1001Ar2 or 1.2

[JamesC]

Hydepark45208,

Try factory resetting the device using these instructions. You may need to try factory resetting a few times before being able to successfully re-onboard the device: https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell

If you're still experiencing an issue, try opening a support ticket using the Arlo mobile app under Settings > Support.

JamesC

[Hydepark45208]

Thanks, I’ll try that and report back!

[Hydepark45208 · Accepted solution]

Thank you!   The instructions you suggested worked perfectly!