Model #AVD4001-100NAS, when I answer the call, my microphone is set to off. I want it on

[zamp]

Under audio settings, the microphone is set to on.

But when I answer the doorbell call, the microphone is off.

I have to manually turn the microphone on.

I want the microphone to already be on when I answer the call.

Help please.  Thank you

[StephenB]

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@zamp wrote:

But when I answer the doorbell call, the microphone is off.

I have to manually turn the microphone on.

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Which mic?  The one in your phone?  Or the one in the doorbell?

[Edinburgh_lad1 · Accepted solution]

You need to go to Devices > Settings > Call settings and switch off the microphone there. I have no idea why, but Arlo's engineers clearly have a different way of thinking to mine. 

[zamp]

thank you SO MUCH!  This worked.  I never would have logically come across your answer.  Thank you

[zamp]

I was referring to the microphone on my cell phone.

After someone rang the doorbell, and I answered the (Arlo) phone call on my cell phone, I could hear the person at the door, but I could not talk to them because the microphone setting on my cell phone was off.

When I manually turned on the microphone, they could hear me.

I wanted the microphone for Arlo doorbell phone calls (on my cell phone) to always be on when I answer the Arlo doorbell call.

A reply to my problem solved the problem = You need to go to Devices > Settings > Call settings and switch off the microphone there