Installing wired doorbell, 1st attempt successful; now alternating amber and white LED persists

[sudie333]

I installed my wired doorbell successfully yesterday. I could use the app to see the feed. Great. 

Today, the doorbell is offline. I have followed the troubleshooting directions and: 

- Re-installed the power kit

- Re-installed the doorbell  

- Tried activating bypass mode

- Tested the voltage (20-- perhaps this is the problem? Does it need to be 24? The range said 16-24. If it's the voltage, why would it have worked initially?)

And now I cannot get the doorbell to move past the alternating amber and white LED. Please help! 

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

[Squared2]

I have the same problem, it worked for 3 weeks and nothing. The support at Arlo is crap, where is a phone #. I bought it at Bestbuy and they talked me into a Wi-Fi extender, a waist of another $60. 

[StephenB]

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@Squared2 wrote:

where is a phone #. 

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There is a phone option in the support area of the app if you have a subscription (paid or trial).