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Can anyone help troubleshoot, other than removing the video doorbell?
Much appreciated.
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Troubleshooting
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SomeYahoo,
Arlo Video Doorbell doesn't sync to your SmartHub/Base Station and doesn't have any interaction with the modes/rules in the base. Are you using schedule or any third party integrations like IFTTT?
JamesC
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I'm thinking it might be app related?
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SomeYahoo,
I recommend removing the SmartThings integration and manually setting the mode to "Armed" and test again to isolate the issue. Please let us know if you still experience the same behavior.
JamesC
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SomeYahoo,
It sounds like it could be a bug within the SmartThings app. Now that you've removed the cameras, try adding them and test to see if you experience the same behavior.
JamesC
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Yep. Re-added them and it went back to disarming. Didn't happen before I had the video doorbell. What about the video doorbell could cause this issue?
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SomeYahoo,
I've not seen other reports of this, I encourage you to open a support ticket with the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
JamesC
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Case opened. I'll let you know what I find out.
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Two weeks later and still no response. What can I do now???
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