How do I disable doorball calls to iPhone?

[mountdang]

We have several video doorbells at various properties. The devices are shared out to different people. For some people we don't want them receiving a call on their phone when someone rings the video doorbells. On all of the doorbell devices, under the People setting, the "Audio and Video Doorbell Calls" is toggled to the Off position, yet they are still receiving calls on their phone when the doorbell is activated.

Nothing has changed on our end. Is it possible a recent app update broke this setting?

[ShayneS]

Hi @mountdang 

I am looking in to this and I will report back as soon as possible. 

[ShayneS]

Hi @mountdang 

Thank you for bringing this up, The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[mountdang]

Got it, have there been more reports of this behaviors from others?

[ShayneS]

@mountdang I am not aware of any other reports, I will keep you in the loop on this one. 

[mountdang]

Unfortunately, it is still calling phone when it shouldn't be

[ShayneS]

@mountdang 

I will be sure to provide more updates from the development team as we work on a resolution.

[ShayneS]

Wanted to let you know we are still investigating and I will continue to provide updates. 

Thanks