Essential doorbell not connecting to hub

[Kitman]

I found the doorbell have no response for few days, tried to reconnect but no keep no response. So I decided to reset it but it can only connect to wifi

but cannot connect to my smart hub , tried more then 10 times ,all failed.

I have followed all

instructions on the app, connecting WiFi for checking updates then connect to smart hub, but failed in searching device part. 

( all others devices run normally, no connection problem)

which part getting wrong 😞 ?

[Kitman]

Tried del and reset all, from smart hub to all cam and doorbell, ONLY DOORBELL failed to connect to smart hub, can’t figure out which part error. Please help.

[ShayneS]

@Kitman 

Are you still experiencing this symptom? I see you have a AVD2001 currently onboarded to your account. 

[Kitman]

Yes, it currently connected via wifi, but still no way to my smarthub.

[ShayneS]

There should be an option to choose and connect to either a base station/Smart Hub or directly to your network when onboarding the device, But to find this option, you will have to remove and re-onboard the device. 

In the meantime, I have escalated your case & someone from support will be reaching out to you as soon as possible.