Essential Doorbell just Stopped Connecting to App

[McKSt]

I have had the Arlo Essential Wired Doorbell for just under a year. Suddenly it just stopped showing on the app as an active device, so I went through all the setup, restart steps, reconnecting and it just wont re add the doorbell to my account. 

I reset it using the button on the back of the model, then went through the setup and it scans the QR code fine, but then just spins when "searching for doorbell." I am at a loss with all the support documents. 

I also have been on the hunt on how to talk to anyone to get help. The support constantly sends you in circles and says you need to pay for support, but I dont even know how and would be willing to. 

Some assistance and guidance would be greatly appreciated. For being less than a year old, and feeling like the support is non existent with this company I am about to just rip it off and install a new brand. 

[jguerdat]

Not sure if it would help but try using the web client on a computer (my.arlo.com) to see if the camera shows there. If so, you'll need to delete it from your account since you reset the doorbell.

You can subscribe to a monthly single camera plan by going to Settings, Subscription (or Settings, Home, Subscription if you see Feed at the bottom of your screen). Use that to contact official support by using the app to go to Settings, Support, choose your camera that's covered by the subscription and scroll down to Contacts. This could prove useful if the doorbell turns out to be faulty since you're just within the warranty period so would be possible to get an RMA.