Traditional chime shows not connected

[rborowski]

I’ve seen previous discussion threads about this, but they’re closed. Apparently this problem was supposed to have been fixed years ago with firmware updates, but evidently it's still an issue.

I mistakenly set my traditional chime to none in the app, and now instead of allowing me to set it back to mechanical, it says "not connected". Is there any way to fix this problem without removing, resetting, and re-adding the doorbell?

 

[jguerdat · Accepted solution]

AFAIK, you can only set this up during initial setup, not afterwards.

[rborowski]

Is this ever going to get fixed with a firmware or software update?  Asking users to remove, reset, and re-add the doorbell anytime they mistakenly select "none" in an attempt to temporarily disable the chime is far from ideal.

[ShayneS]

@rborowski Thank you for your feedback regarding this. 

[MrMattMan]

So where is that selection made in setup? I have been fighting this mess for two days now, and I’m thinking of sending the whole mess back to Costco.

Thank you to anyone who is able to help with this. 

[StephenB]

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@MrMattMan wrote:

So where is that selection made in setup?

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It's part of the onboarding workflow.  Arlo hasn't written that down, and I don't recall the exact sequence of onboarding steps.