Email app log

[prasanthjagal]

Hello,

Is it usual/okay to email our app logs to support if they are requesting it.

As part of troubleshooting they are requesting to email app logs. I am not sure if there are any sensitive information in the logs

Thanks!

[StephenB · Accepted solution]

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@prasanthjagal wrote:

I am not sure if there are any sensitive information in the logs

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Since they are encrypted, I don't know what is actually in them.

But what might be in them is anything that the app knows (other than the actual audio or video).  For instance,

• app version, and operating system version used by the phone
• when you logged into and exited the app
• history of two-factor verification authorizations
• all notifications received by the app
• history of when cameras are armed and disarmed and other mode changes
• geofencing status changes (home and away)
• history of when push notifications were paused via the app
• history of when the doorbell was rung
• whether a call was initiated when the doorbell was rung, and whether it was answered
• any errors or crashes

Personally I'd provide them to Arlo support (being careful not to provide them to a scammer).  Overall, they can't diagnose/fix problems unless they have enough information to discover the root cause.