Doorbell will not connect

[KateW123]

I have reset 5 times and I cannot get it to connect to the Base Station or wireless Internet. I can’t even add it to the Arlo app, it cannot be detected.

[jguerdat]

WHat is the ring light around the doorbell button showing? When ypu reset, did you hold the button for >10 seconds until the ring started flashing?

[KateW123]

It flashes white like it’s supposed to. Then the app tries to detect the device and nothing happens.

[jguerdat]

It might be fastest to just swap at the store on the theory that it's a faulty device.