Arlo|Smart Home Security|Wireless HD Security Cameras
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Doorbell will not connect

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  • 3 Replies
  • ‎2021-08-22 12:43 PM
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KateW123
Aspirant
Aspirant
‎2021-08-22 12:43 PM
I have reset 5 times and I cannot get it to connect to the Base Station or wireless Internet. I can’t even add it to the Arlo app, it cannot be detected.
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jguerdat
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Guru
‎2021-08-22 03:33 PM

WHat is the ring light around the doorbell button showing? When ypu reset, did you hold the button for >10 seconds until the ring started flashing?

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KateW123
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‎2021-08-22 03:43 PM
It flashes white like it’s supposed to. Then the app tries to detect the device and nothing happens.
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jguerdat
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Guru
‎2021-08-23 06:19 AM

It might be fastest to just swap at the store on the theory that it's a faulty device.

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