Doorbell not recording to direct storage

[PC01]

I have a VMB base station and several cameras that are successfully recording to Direct Storage device but I can’t get the doorbell to record. I have tried setting up a rule but the record option is grayed out. Is there a workaround or do I need an upgraded base station?

[PC01]

VMB4000

[Sthpaw01]

I also saw my doorbell not recording to the cloud. I do not have a subscription service. I was wondering if connecting my hub to direct storage was the way to go to fix my problem but apparently you are having a problem with that. I would like to know the answer to this problem with the doorbell not recording video at all for us. 

Edit: I see this product has a new firmware update from 2/22. My assumption is Arlo broke the recording feature on the doorbell with the new firmware. 

[StephenB]

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@PC01 wrote:

VMB4000

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The VMB4000 doesn't support direct access to local storage.  You need to remove the USB storage and connect it to a PC to see the locally recorded footage.  All the footage you are seeing in the app (and my.arlo.com) is in the cloud - which requires a subscription for the video doorbells (like all newer cameras).

[StephenB]

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@Sthpaw01 wrote:

I also saw my doorbell not recording to the cloud. I do not have a subscription service. I was wondering if connecting my hub to direct storage was the way to go to fix my problem

What base model do you have?

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@Sthpaw01 wrote:

My assumption is Arlo broke the recording feature on the doorbell with the new firmware. 

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Not the issue for @PC01 (assuming the VMB4000 is the correct base).

[PC01]

Yes I have a VMB4000 and I remove my USB and can see everything but the doorbell recordings and the software does not allow me to use the record option under the doorbell settings.  I gather that there is no way or backdoor way of recording the doorbell to the the USB storage without a subscription. Would getting a VMB 4500 or VMB5000 make a difference?

[Sthpaw01]

Hub model is VMB4000.

I had video recordings working on it about 2 weeks ago and now all I see is the notifications about motion without the recording of it. That is why my assumption is Arlo broke video recording with the new firmware release. 

Edit: Or did my trial run out? I installed it in the beginning of Nov last year. You said the video doorbells require a subscription to record to the cloud so maybe its because my trial is over?

[StephenB]

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@PC01 wrote:

Yes I have a VMB4000 and I remove my USB and can see everything but the doorbell recordings and the software does not allow me to use the record option under the doorbell settings. 

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Is the doorbell connected to the VMB4000?  Or is it connected to your home wifi?