Arlo Video Doorbell and granted access user phone call issue

[mandinho92]

Hi, I have a Doorbell wired. When someboy click on doorbell i receive on my phone and can see the live video, I got a iphone 14 pro. But on my parents phone, that are android, we can't see any video when receive a call from doorbell.

I already see some discussions here about that and did every suggestions, Why that problem stiil continues ?

[ShayneS]

Hi,

Are you still experiencing this issue? 

[mandinho92]

Yes. Still happening. 

[ShayneS]

Which version of the arlo app are the phones using? 

[mandinho92]

The version is 4.1.2_28515

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.