Doorbell is still connected to wifi, but has no functionality.

[jurassicbond]

The warranty expired back in November, and naturally a couple of days it's stopped working. I can change the settings and restart the device from my phone, so it's connected to my wifi. But it doesn't do anything else. It no longer calls my phone if someone rings it either. It's basically just a $130 normal doorbell at this point.

I was paying for the cloud service, and I've tried a factory reset. Anything else I can try?

[jguerdat]

Have you checked that the doorbell is activated in your subscription? Use Manage Cameras.

[jurassicbond]

Yes. It's activated in subscriptions.

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

[jurassicbond]

- Reset the doorbell both in the app and with the button on it.

- Factory reset the doorbell and set it up again.

- Changed the video settings in the app to see if lowering them would help.

- Checked for firmware updates (there were none).

- Reset the router

- Use a wifi analyzer app to make sure the signal is strong in the vicinity of the doorbell

Today the doorbell sometimes won't connect to wifi at all and I can't connect in the app, so it seems to be getting worse.

[ShayneS]

Have you tried replicating the issue on the doorbell with another device/phone?

[jurassicbond]

My wife's phone is connected and sees the same issues

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.