Arlo|Smart Home Security|Wireless HD Security Cameras

Doorbell constantly going offline

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ewto16
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My wired Arlo doorbell started going offline about once every two weeks two months ago. Once it is offline, the only thing I can go is turn the power off to it for like 30 minutes and then turn it back on. That resets it and brings it back to life. Doing so requires turning off a breaker that shuts down a fairly significant portion of the house, so this is super inconvenient.

 

Anyone else having this problem? It worked just fine previously. My network hasn't changed at home and there's no reason for it not to be getting plenty of power.

 

 

53 REPLIES 53
ShayneS
Arlo Moderator
Arlo Moderator

Are we still experiencing this symptom?

Jessicaf92
Aspirant
Aspirant

Hello- just found this thread. Yes, this issue still persists. I have 3 wired doorbells on the same account, and 1 of the 3 is particularly problematic.  Will the beta app that is rolling out in phases fix this? Or @ moderator, do you suggest replacing the device?

Chewie2175
Aspirant
Aspirant

Mine has been going out every couple of weeks as well and now it won’t find the QR code when I try and reconnect it. I tested the WiFi with the Arlo app and I have a very strong signal at the doorbell. And why are you giving people secret ways of fixing their issues but not everyone in this thread or people just reading the thread. 

ShayneS
Arlo Moderator
Arlo Moderator

@Chewie2175 

 

Can you PM me with the admin Email address so I can take a look at what might be occurring?

 

Thanks 

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