Doorbell Stopped Recording VMB4000

[Pickett_dog]

I have a two camera Arlo system with a ##VMB4000 smart hub. Recently, I added an Arlo #Doorbell. Initially, everything worked fine and the doorbell recorded motion. Recently, however, the doorbell stopped recording video. I cannot get the software to accept recording a video by the doorbell on the VMB4000. Is there any solution to this?

[StephenB · Accepted solution]

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@Pickett_dog wrote:

I have a two camera Arlo system with a VMB4000 smart hub. Recently, I added an Arlo Doorbell. Initially, everything worked fine and the doorbell recorded motion. Recently, however, the doorbell stopped recording video. I cannot get the software to accept recording a video by the doorbell on the VMB4000. Is there any solution to this?

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First, a clarification:

All the recordings you see in the app and on my.arlo.com are stored in the Arlo Cloud.  The only way to see the locally stored recordings with the VMB4000 is to eject the USB drive, put it in a PC, and browse the drive with File Explorer (Windows) or Finder (Mac).

Your legacy cameras were sold with 7-day free cloud recording.  New models (starting with the Ultra back in 2018) don't have that.  The new models all need a subscription to get any cloud storage.

The usual reason that recordings stop shortly after a new installation is that the trial subscription for the new camera (doorbell in your case) has expired.  So start by checking for that.