Doorbell Chime seting on Phone and website differ and my arlo chime does not work.

[Geoffengland]

I have an Arlo audio doorbell and an Arlo chime.  I don not have a wired traditional chime.  They worked together for a couple of years,  Some time ago the chime stopped ringing - may be when I changed the batteries in the Bell.  

When I look at my phone the Chime and Doorbell are paired and I can select my melody in the Bell settings.

When I look at my web page the bell is set to Traditional and the Chime is greyed out.  I have removed and reinstalled both devices a number of times Bell installed first chime second and still get the same result.  Everything is connected through the base station.  - any suggestions?

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.