Connection lost

[Jamesdean1974]

In my settings of the video doorbell it says that the connection is lost at the tunnelt “connected to “.
But in fact the doorbell is connected , I can manage it from my phone. My wife sees that the doorbell is connected ( she uses Android and I use Apple ).
Is this just a bug in the iPhone arlo software. Any tips to get this solved?
Thanks in advance.

[JamesC]

Jamesdean1974,

Are you able to stream the doorbell? Are recordings showing up in your library?

JamesC

[Jamesdean1974]

Yes, recordings are being saved, and I can see live stream from my phone.
The only thing is that in settings of my arlo doorbell it says “ connection lost “.

[Jamesdean1974]

Any suggestions James?
It is quite confusing that there is a message that the connection is lost but I am still able to manage my doorbell from phone and it records movies in the cloud.

[JamesC]

Jamesdean1974,

Can you provide a screenshot of where you're seeing this message.

JamesC

[Jamesdean1974]

It is in the setting menu of the video doorbell in the Arlo App.
The forum does not allow me to send files. Keep getting errors.

[Jamesdean1974]

Any suggestions after the screenshot James?

[Jamesdean1974]

Hereby the image again.

[JamesC]

Jamesdean1974,

I'm not sure why this error would be displaying here. If the doorbell is functioning properly, this must be an issue with the UI.

JamesC

[Jamesdean1974]

Okay, and how will this be solved ?

[JamesC]

Jamesdean1974,

I'll speak to the dev team and see why this is displaying this way. Let us know if your doorbell functionality is impacted in any way.

JamesC

[Jamesdean1974]

Any news yet. We are a month ahead now and the issue still remains.

[JamesC]

Jamesdean1974,

The development team is working on a fix, I don't have any information at this time for when the fix will be available, but will provide an update here once I do.

JamesC

[JamesC · Accepted solution]

This issue is now resolved with the latest Arlo Video Doorbell firmware. Please make sure you're Arlo Video Doorbell is updated with the latest firmware.

JamesC