Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Cannot answer calls on Arlo video doorbell

Reply
Discussion stats
  • 26 Replies
  • ‎2021-07-30 01:55 AM
  • 8202 Views
  • 5 Likes
  • 7 In Conversation
Vincent2166
Tutor
Tutor
‎2021-07-30 01:55 AM

Hi, I have had the video doorbell installed for a couple of months now and at first it all worked fine. But recently (in the last few 2 weeks) no one has been able to answer any any of the calls from the doorbell. I've tried reinstalling the app and resyncing the doorbell and neither has helped.

Labels:
0 Likes
Message 1 of 27
8,202
26 REPLIES 26
Jago94
Aspirant
Aspirant
‎2021-09-01 07:43 PM

I have tested it both on Wi-Fi and my LTE connection.  It was working as expected now.  Thank you.  Firmware 1.14.0.0_117_xxxxxx  on my doorbell and 1.16.6.2_1022_xxxxxx on my Ultra base station.

 

 

0 Likes
Message 26 of 27
906
Mak2125
Guide
Guide
‎2021-09-02 01:45 AM
Is yours the wired doorbell?

Mine the wire free,

Have done all the updates and reinstalled the thing and no dice still.

These things dont connect to the smart hubs which is fing annoying..
0 Likes
Message 27 of 27
899
Discussion stats
  • 26 Replies
  • ‎2021-07-30 01:55 AM
  • 8203 Views
  • 5 Likes
  • 7 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.