Both arlo wired doorbells have lost connection

[Mostyngoodwin]

I have 6 pro3 cameras working fine but both wired doorbells have lost connection at the same time

They have been fine for 6 months and nothing has moved..they just simultaneously stopped having a connection to the hub

Any ideas?

[StephenB]

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@Mostyngoodwin wrote:

both wired doorbells have lost connection at the same time

They have been fine for 6 months and nothing has moved..they just simultaneously stopped having a connection to the hub

Are you using my.arlo.com?  If so, try the app.  The browser interface hasn't worked reliably for some weeks.  My own wired doorbell shows up as offline in the browser, but is working normally in the app.

Assuming the app also shows them as offline:

• Are they powered off the same transformer?
• Does the chime ring when the doorbells are pressed?

One thing you can try is to cut the power to the transformer at the circuit breaker box for a few minutes, and then restore power.  That will reboot the doorbells, and they might reconnect when you do that.

[Mostyngoodwin]

Thanks for the kind reply

They are separate transformers and yes showing as offline in the app

They do not ring the chime when pressed no

[StephenB]

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@Mostyngoodwin wrote:

They are separate transformers and yes showing as offline in the app

They do not ring the chime when pressed no

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I'd still try removing power from one of them for a bit.

[Mostyngoodwin]

thanks for the help. it's not a reboot thing. i can remove them from the app and reinstall them fine, but they lose connectivity after 5 seconds and go 'offline' in the app again

either it's a bug or are they sensitive to other electronic devices nearby? the cameras are fine but both bells seem to just keep losing connectivity

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.