Black and White Video

[Lazarusthrone]

We have had our video doorbell for 4 months now and up until yesterday the video was in color. However yesterday it turned black and white and will not go back to color. Since it is a video doorbell it is outside.

[jguerdat]

That implies a dark-ish environment. Mine is under a porch but still sees color during the day because it's pointing out to the street. Maybe a screenshot would help.

Also, is this doorbell connected to your WiFi or a base/hub? Have you tried restarting the doorbell or removing power and back on?

[Lazarusthrone]

We have tried restarting it and powering it off. It is facing out towards the street by our front door outside.

[jguerdat · Accepted solution]

Well, that's plenty of light! If a removal and resync doesn't help, use the Contact Support link at the bottom here for a hardware problem.