Arlo|Smart Home Security|Wireless HD Security Cameras
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Aurora Ill

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Dpanozzo
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Follower
‎2025-08-15 06:30 PM

 I can't retrieve my videos from my Doorbell that are on my 4550 security base U. SB stick. This.

 Happens intermittently. I know the videos. are there, I just can't access them from my Samsung phone. It seems to work for a few days and then I lose the ability to view them. Sometimes rebooting my phone rebooting the Arlo security base works, but not always. Any suggestions?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2025-08-20 06:15 AM

You may need to format the USB drive. Here is the steps to do so:

https://www.arlo.com/en_gb/support/faq/1146896/How-do-I-format-a-USB-device-for-local-storage-using-...

 

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