Arlo video doorbell works on and off

[trebel]

The door bell was professional installed by an electrician in Nov. 2020. It only worked during the trial period, it hardly worked. I can not rely that it will ring or show the area. I had it re programmed and three times already. Last night I was expecting company and for sure the door bell did not work so after 10 min. they had to call me to make sure I am home. 

This is a treble product. For sure it's not worth the money I spend for it. I got this for security and peace of mind and I feel that it is not reliable for either. 

I guess I have to pay for the services that I do not need and want in order to have it work.  I would like to have my money back since it is not working. I did not spend all that money to have something work for only few months. 

Just to be sure I checked the connections and I recently up graded my internet router and speed is more than necessary. 

[ShayneS]

@trebel

Have you tried to reboot the doorbell by removing & re-inserting it or performing a factory reset? You can find more info here: How do I reset my Arlo Essential Video Doorbell?

Please make sure you have the latest version of the Arlo mobile app installed on your phone.

When the Arlo Smart 3-month trial that was included with your Arlo camera purchase ends, you have the option to purchase an Arlo Smart Premier or Elite plan. You can also choose not to have a service plan. For purchasing options, visit Arlo Smart Plans.

Without a service plan, your Arlo camera will continue to have the following features:

• Remote and local live streaming
• Push notifications
• Auto Zoom and Tracking*
• Two-way audio
• Local storage recording*

[trebel]

I am reaching out here because I have already tried all the other ways. I have done the reboothing by removing the the door bell, down loaded the upgraded app., etc....... I am reaching out as my last resort. This has not been helpful at all it's like going on the website that keeps redundantly, refer you to the same trouble shoot. 

[StephenB]

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@trebel wrote:

 Last night I was expecting company and for sure the door bell did not work so after 10 min. they had to call me to make sure I am home. 

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Are you using a mechanical chime? 

Have you tried livestreaming from the doorbell?  Does that work reliable?