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We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
Having issues with video doorbell and smart notifications and activity zones. I have my smart notifications not to pickup vehicles for this video doorbell cam. However, since I have other motion turned on, it still seems to pickup vehicles and label them as “other motion”. Should be not notifying me for vehicles? Also, sometimes it notifies me in places that aren’t in my activity zones (I set 3 to cover just what I want the doorbell camera to alert me for). Why is all of this happening? Been on the phone with support and they cannot resolve.
Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.