Cameras recording but not getting notifications on app

[GX6ACE]

The only way I get push notifications on my phone(android) is if the app is physically open. Up until last week, I didn't need the app running in active apps to give me notifications, running in the background seemed to be enough. Now it will not notify me at all, and when I open the app, it's like i just signed in for the first time, and it take 10-15 seconds to even load my cameras. I just get a blank screen with the add camera button until it loads them. I have tried reinstalling the app, logging out, rebooting my phone, and yes, notifications are enabled on my phone, they are not muted and it has all permissions.

[Monarch]

If you mean having to reinstall your cameras, no, you wouldnt have to do that. When i uninstalled the app and downloaded the 4.3.5 version, i had to provide my general info, but that was it.

[RandyRy]

Not working again since June 1st

[RandyRy]

Reinstaali g the app seems to have restored things.  Apps been quirkey since last Samsung UI software and UI updates

[KACPCO]

Their development team is lacking serious production readiness testing. I've been in software development for decades, can't imagine rolling out a production release that breaks basic core functionality and on the 1% chance a perfect storm negated a baseline functionality test, the team would deliver the prod fix within 24 hours.  Not these guys... obviously Arlo dev isn't managed well. 

[ShayneS · Accepted solution]

This issue has been resolved with the latest version of the Arlo app v4.5

Please make sure you have the latest version from the play store.

Thank you  

[KACPCO]

ShayneS, thanks for the follow-up. Notifications appeared to be restored this am after v4.5 install however all cameras attached to 2 different base stations have gone offline for last few hours and will not reconnect. Power cycled both base stations, showing all 3 green lights, cameras still offline.  Power cycled modem and router, cameras still offline and will not connect. Internet service verified to all other non-Arlo devices on premises. 

[Monarch]

I havent downloaded the June 2nd update and based on KACPCO's comments and the recent reviews in the google play store for the app, i dont plan on updating it as it sounds like there are still, if not more, problems with the updated version of the app. I'll stick with the version that works.

[JanetteW]

After my initial issues, I uninstalled the app and reinstalled the Apr 25 version as suggested by Monarch. All was working as it should. When the newest (June 2) update was released I decided to give it a try. I started periodically not getting notifications again unless I opened the app...then I'd get them again. I have reverted back to the Apr 25 version for now.