Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Wired Doorbell not recording. Tried deleting and re-adding back on.

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Rossisd
Aspirant
Aspirant

My arlo doorbell has stopped recording to the library. I have reset it. Deleted it for my arlo app and added it back. It will send me an alert but not record.

Model: AAD1001 | Arlo Audio Doorbell
jguerdat
Guru Guru
Guru

The audio doorbell doesn't have a camera. Did you post in the wrong place?

Rossisd
Aspirant
Aspirant
Yes, I posted in the wrong place
JamesC
Community Manager
Community Manager

Rossisd,

 

Do you have an active Arlo Smart trial or subscription plan? Arlo Video Doorbell requires an Arlo Smart plan for recordings to be saved to the cloud.

 

JamesC

Rossisd
Aspirant
Aspirant

I bought some camera's separate and I have a free trail until the middle of April but I cannot add the doorbell to the account.  Once the free trial ends, I will subscribe.

JamesC
Community Manager
Community Manager

Rossisd,

 

The trial plans are specific to each individual camera/doorbell. How long have you had the doorbell? The trial associated with it will expire earlier than the other cameras on your account if it was purchased and activated earlier.

 

JamesC

Rossisd
Aspirant
Aspirant

Yes, the trial on the doorbell has already expired.  I wanted to take advantage of my current trial.

Discussion stats
  • 6 Replies
  • 184 Views
  • 0 Likes
  • 3 In Conversation