Arlo Wired Doorbell not recording. Tried deleting and re-adding back on.

[Rossisd]

My arlo doorbell has stopped recording to the library. I have reset it. Deleted it for my arlo app and added it back. It will send me an alert but not record.

[jguerdat]

The audio doorbell doesn't have a camera. Did you post in the wrong place?

[Rossisd]

Yes, I posted in the wrong place

[JamesC]

Rossisd,

Do you have an active Arlo Smart trial or subscription plan? Arlo Video Doorbell requires an Arlo Smart plan for recordings to be saved to the cloud.

JamesC

[Rossisd]

I bought some camera's separate and I have a free trail until the middle of April but I cannot add the doorbell to the account.  Once the free trial ends, I will subscribe.

[JamesC]

Rossisd,

The trial plans are specific to each individual camera/doorbell. How long have you had the doorbell? The trial associated with it will expire earlier than the other cameras on your account if it was purchased and activated earlier.

JamesC

[Rossisd]

Yes, the trial on the doorbell has already expired.  I wanted to take advantage of my current trial.