Arlo|Smart Home Security|Wireless HD Security Cameras
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2 video doorbells, worked, then stopped. Now only 1 works.

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Mizzy
Follower
Follower

Upgraded transformer at the electrical box prior to installation.  I have 2 doors that are on the street, "kitchen" and "front" doors.  Both installed easily. 2 hours later both dead, got the not connected error on the app. All other arlo cameras working fine.  I added white transformer to 3 wired chime box, and after restarting the hub and resetting the
Front" doorbell it is working.  Kitchen doorbell, no power after adding arlo transformer and doorbell reset. 

 

Thoughts?

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JamesC
Community Manager
Community Manager

Mizzy,

 

This could indicate your doorbells are not receiving enough power from the transformer. Take a look here: How do I measure the voltage of my doorbell transformer?

 

JamesC

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