Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Video Doorbell- not connected to base error

Reply
Discussion stats
  • 2 Replies
  • ‎2021-08-09 04:02 PM
  • 802 Views
  • 0 Likes
  • 3 In Conversation
Delomo7
Follower
Follower
‎2021-08-09 04:02 PM

Arlo video doorbell was installed previously and worked fine.  Later received an error message and it would not connect to base station.  I removed the doorbell from the app.  I attempted to reinstall; however the doorbell isn't registering a solid white light for installation.  Light is indicating that it is detecting motion.

Labels:
0 Likes
Reply
Message 1 of 3
802
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2021-08-10 05:18 AM

Use the reset procedure as provide in the FAQ in the Support area. Hold the small hidden button on the back until the ring starts flashing.

0 Likes
Reply
Message 2 of 3
790
ShayneS
Arlo Moderator
Arlo Moderator
‎2021-08-10 12:13 PM

Have you tried or does it connect directly to your wifi router? 

0 Likes
Reply
Message 3 of 3
779
Discussion stats
  • 2 Replies
  • ‎2021-08-09 04:02 PM
  • 803 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.