Arlo Video Doorbell is not registering motion detection

[Karizma]

I have now downloaded the new updates, and the doorbell still isn't recording motion detection. Anyone else experiencing this?

[jguerdat]

What mode is selected? Have you tried turning power off and back on to the doorbell?

[Karizma]

Yes, have completed multiple restarts now.

[Danielito]

Having the same issue here 😫 A few weeks ago doorbell stopped registering motion AND stopped recording clips, even after someone rings the bell. I vaguely remember seeing some message on the app that this is a known issue, but not sure. Yesterday restarted the bell, was prompted to upgrade firmware; that took more than a few tries to complete but even after updating issue remains. HELP!

[JamesC]

Karizma, Danielito

If you're still experiencing this issue after receiving the latest firmware update shown here: 1.14.1.0_368_ef57d3c_9d35dae

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[arlouser121119]

Randomly not registering motion detection has been an ongoing issue for my Ultra cameras and doorbell. Their firmware is up-to-date.

[Danielito]

My issue resolved with transformer upgrade.

Although my Video Doorbell did work before, so I was curious...a quick check around the basement found a 10V transformer connected – clearly not enough (Arlo doorbell needs 16-24V) – an a relatively simple upgrade fixed this issue. Bell now works, properly triggers the bell, records video and whatnot (one remaining issue, on a separate thread, is not seeing video on incoming rings/calls).

Check your transformer, is what I'm saying 🙂