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Arlo Video Doorbell (avd1001) Discovery problems

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  • ‎2021-02-23 08:24 AM
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conorjesu34
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‎2021-02-23 08:24 AM

So I'm trying to setup an Arlo Video Doorbell (wired - avd1001). I run a Ubiquiti UniFi Dream Machine network at home. I've tried 2 different doorbells, an Android Phone, an iPhone. I've created a dedicated 2.4Ghz wifi network strictly for Arlo+my phone to join/be discovered. No matter what I try... I simply cannot get the Phone/app to recognize the doorbell. I can see the doorbell pop up in my "client" list in the DreamMachine management interface, so I know it gets connected to the Wifi network. Is there some sort of discovery protocol that could be being blocked? Does anyone have any experience getting an avd1001 working on a Unifi network? Any guidance/thoughts are appreciated.

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JamesC
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Community Manager
‎2021-02-24 01:27 PM

conorjesu34,

 

You might consider trying to complete onboarding using a different network to isolate if the issue lies with your current network or some other issue.

 

JamesC

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