Arlo Video Doorbell - Videos Cropped when viewing on phone from library

[mdh8]

When viewing videos from the library in the Arlo iOS app, videos are being cropped as shown in the screenshot attached. Live view from the camera does not show a cropped image, and viewing library videos through the Arlo website also does not show a cropped image. I tried downloading the video to Photos so I could share a sample, but once uploaded the video displays correctly, showing the full camera field of view. How can I get the full field of view when replaying library videos again?

[mdh8]

Screenshot attached.

[jguerdat]

Have you rebooted the phone and reinstalled the app?

[mdh8]

Yes and yes. The same replay issue occurs on my wife’s phone, too. Interestingly, it does not affect replay of nighttime videos - only daytime.

[jguerdat]

Strange. The only thing I can offer would be to remove and reconnect the doorbell but I don't have great hopes...