Arlo Video Doorbell - Chime Not Working

[awalt08]

Hi - 

Our doorbell has worked fine until yesterday. Now it does not chime inside the house. We currently have tenants in the house, so I am unable to troubleshoot as I live in a different state. 

They do not use the app features; they just want it to chime in the house. Is there a way to manually mute the chime from the doorbell? Save by holding the button for 5 seconds or something basic?

They want an electrician to come and fix it, but before I do that I want to make sure that its not something simple. 

[StephenB]

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@awalt08 wrote:

Our doorbell has worked fine until yesterday. Now it does not chime inside the house.

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Can you livestream the camera?

Are they using your account credentials?  If not, have you shared the camera via the friend account feature?

There is a silent mode in the app, so I suggest starting there and making sure it is not set.

BTW, is this the AVD1001 or the AVD2001?