Re: Arlo Video Doorbell Chat with Neal Skura, Sr. Product Manager Thursday 12/05 at 11 a.m. PT
I'm Neal Skura, Senior Product Manager with Arlo, responsible for the Arlo Video Doorbell. I'm online now and happy to dive into your questions.
Thanks for participating and keep the questions coming.
The Arlo community is fed up with the lack of support to resolve the ongoing and repeated issues with Geofencing. Why should anyone buy new or legacy products from Arlo when the company demonstrates such incompetence and lack of customer support?
@Whatarussh We hear you - Geofencing remains a priority for us to resolve, we're aware of issues and making continual improvements. Specifically, Arlo is working closely with our partners to improve the overall experience.
I'm especially interested in HomeKit support. What is the timeline for adding that to the Video Doorbell? Will the new Secure Video feature be available?
While the HomeKit support for the Baby Cam took some time (during a spec transition on Apple's end), I was blown away by the support that did eventually come for all the sensors, and it's by far been my favorite HomeKit cam to date (I also have the Logo Circle 2 and the D-Link Omni).
When are you going to finally fix this?
If I buy a doorbell can I add it to my pro system? I have 5 pro cameras and no subscription plan right now, will I have to subscribe for the doorbell? Do I need another base station or can I use the one I have now?
The Arlo Video Doorbell doesn't require a base-station, it connects directly to your 2.4GHz WiFi but uses the same app and offers the same Arlo experience as your existing cameras. As for a subscription plan, the Arlo Video Doorbell also come with a 3-month Arlo Smart trial - which includes cloud storage and access to the complete Arlo Smart feature set, such as Rich Notifications, Activity Zones, e911, and Person, Package, Vehicle and Animal detection. After the 3-month trial, you can continue to live-stream, receive doorbell calls and instant motion detected notifications without a subscription. In order to continue with the same experience you receive during the trial, you would need to subscribe to an Arlo Smart plan.
when will arlo fix the issue of cameras not connecting to the Alexa devices with the arlo app? This problem of not connecting to arlo devices with video began when arlo updated their app to version 2.11.0-12.
Our team is aware that some users are experiencing issues and we are working diligently with our technology partners to resolve this as soon as possible.
Hi Neal, I recently reviewed and tested the Arlo Pro 2 system on my YouTube channel and overall I was really impressed with how the system works And like the look of this massively.
How well does the new Arlo doorbell integrate with the Pro 2 base station and is a separate subscription required for the bell and the Pro system cloud storage ? .
Secondly and something that is important is how fast will users receive notification of a button press on their phone via this system as I have found many of the other smart doorbell systems to be too slow in giving the user notification of someone at the door. Ultra low latency is very important as many delivery drivers won’t hang around when parcels can’t be left.
Finally is this supported in the UK as well?
Did you really mean Pro 3? The Pro 2 has been out for a few years. I have the original, Pro, Pro 2, Q, Q Plus and now Pro 3. I can say the Pro 3 hardware very similar to the Ultra, is a very nice improvement. Too bad they all use the same buggy software that feels like it is maintained by very inexperienced and undisciplined coders.
One of the reasons I have not bought a Ring video doorbell is because of privacy concerns. For example, Ring turns the video over to law enforcement without consent of the consumer. What protects will you have in place to protect personal privacy with this new product? https://www.latimes.com/business/story/2019-11-20/ring-doorbell-video-data-privacy
Arlo takes Privacy and Security very seriously, and we are committed to the privacy of our customers. Arlo does not expose user information to any third party for marketing or promotional reason. All data collected is protected from public exposure by various technological and procedural mechanisms.
I have tried to get support by live chat and I could never get connected to it.
Tried email support and call I kept getting in a loop go here then click here right back to where I started.
Very disappointed in service and product.
I used to love my Arlo cameras. I had a lot of peace of mind after having my front door kicked in and burglarized. I could be home or away and feel confident that I was going to be alerted to anyone near my home. Most good things never last..and the same can be said for Arlo. For WEEKS two of my cameras have been going offline randomly. Of course, I have no way of knowing until people show up at my door unannounced, or I continually and obsessively look at my Alo app. Not really handy when I am away from home and no longer have the security of my watchful Arlo cameras. They have effectively been rendered junk and no matter how many times I go through resetting, they go back offline. Before Arlo tries to blame my internet, I have had them successfully installed for a VERY long time..this happened after the last firmware update. Now you want me to buy another Arlo product? If this isn't fixed, I will be going to Blink!
Before I bought the Arlo system I had a Ring doorbell. The problem was that my front door faces the street and there isn 't a way to attach a doorbell type device that doesn't face the street. I live on a fairly busy street so it picked up every single car that went past. Even on the lowest sensitivity setting it still went off every time a car went by. How will Arlo be any different?
I returned the Ring and now have the Arlo camera on my porch. I have it anchored above and to the side giving me a pretty good image of anyone on my porch but not a direct face shot. I wish I could use a door bell type device but I don't want to go through the same issues I had with the Ring.
The Arlo Video Doorbell offers a few solutions to this challenge. First, we offer motion detection sensitivity settings that helps to reduce the amount of triggers and notifications. More importantly, with Arlo Smart, you can create "Activity Zones" to capture videos only when motion occurs in the desired area. Finally, our Smart notifications allow you to ignore vehicle detection, so that you can get more of the notifications that you care about and less of those that you don't.
I question associated with this issue will be because it is like the baby monitor not needing a base will these detections without recordings translate to doorbell presses without calls? Or non recorded conversations?